Frequently Asked Questions
Getting an accurate diagnosis can be one of the most impactful experiences that you can have. We can help you get there.
Transformative Growth Florida accepts Compsych, Optum/UHC, and United Health Insurances.
We also accept out of network Insurance, and out of pocket payment. There is the benefit of paying out of pocket or paying out of network, if you decide to go with these options your payments will still count towards paying off your deductible.
We keep all records in our HIPPA compliant electronic health software. Our programming allows for a much higher level of security than paper files. For this reason, we ask that clients fill out their intake paperwork, informed consent and counseling agreement, online through our portal.
If you do not have the paperwork completed before hand, when you attend your first online session, you will be asked to fill it out, potentially using up valuable time you could be spending with your therapist. If you need assistance filling out your electronic portal, contact your therapist – they can help you through the process.
When you make an appointment, an invitation to log in to the client portal is sent to the email you’ve provided. If you’ve never logged in before you can click this link go to the sign up page. To sign up for an appointment, please call us at: 904-203-8181.
No problem! If you’ve logged in before but can’t find the portal – you can click on this text to be taken to the log-in page again. If you’ve never logged in before, click here.
You can accomplish this several ways. First, is to contact your therapist directly by phone or email. If you do not have this information handy, you can reply “2” to your text reminder, or email the office at: firstname.lastname@example.org. Finally, you can call us and you’ll be prompted to leave a voicemail message. 904-203-8181
Please call 911 or go to your nearest emergency room. Notify your therapist; but most importantly, please seek help! We are not a crisis facility; while we can help you during your sessions, we are usually unable to get someone in the same day.